> ## Documentation Index
> Fetch the complete documentation index at: https://docs.salesai.digital/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Voice Agents

> Build, configure, and deploy inbound and outbound voice agents.

<iframe src="https://www.loom.com/embed/37194bd8b8f44a0b9c452e38e56f749b" frameBorder="0" allowFullScreen style={{ width: '100%', aspectRatio: '16 / 9', borderRadius: '12px' }} />

## What you'll see

How to build, configure, and deploy AI voice agents for both inbound and outbound calls — covering agent setup, voice selection, call-behaviour settings, and how to review performance once the calls start rolling in.

## Your agent library

* Browse every agent in a card or table layout
* Search by name or filter by type, status, or tags
* See performance at a glance — total, successful, and failed calls, plus last active time

## Building an AI agent

* Pick an LLM model and dial in its creativity with a temperature setting
* Choose from 12+ voices across Cartesia, ElevenLabs, and Deepgram
* Set a speech-to-text provider for live transcription
* Write your own system prompt — or auto-generate one — to define the agent's personality and goals

## Fine-tuning call behaviour

* **Call duration** — cap each call (defaults to 5 minutes)
* **Voicemail detection** — skip calls that aren't answered live
* **Silence threshold** — control the natural pacing of conversation
* **Background ambience** — add subtle room sound for a more natural feel
* **Recording & transcription** — capture and transcribe calls live

## Welcome message options

* **Silent start** — wait for the contact to speak first
* **Dynamic** — the AI opens based on the contact's context
* **Defined** — use a fixed, scripted opening line

## Routing & outbound

* Assign a dedicated inbound and outbound agent to any phone number
* Launch outbound calls manually from a contact record or via workflow automation
* Pass live contact data to the agent mid-call
* Check credits and call cost before every call

## Call logs & analytics

* Full history: date, duration, cost, and call type
* Outcomes marked success or failure, with the disconnection reason
* Sentiment analysis on every call
* Improvement suggestions ranked High, Medium, or Low priority