What you’ll see
How to build, configure, and deploy AI voice agents for both inbound and outbound calls — covering agent setup, voice selection, call-behaviour settings, and how to review performance once the calls start rolling in.Your agent library
- Browse every agent in a card or table layout
- Search by name or filter by type, status, or tags
- See performance at a glance — total, successful, and failed calls, plus last active time
Building an AI agent
- Pick an LLM model and dial in its creativity with a temperature setting
- Choose from 12+ voices across Cartesia, ElevenLabs, and Deepgram
- Set a speech-to-text provider for live transcription
- Write your own system prompt — or auto-generate one — to define the agent’s personality and goals
Fine-tuning call behaviour
- Call duration — cap each call (defaults to 5 minutes)
- Voicemail detection — skip calls that aren’t answered live
- Silence threshold — control the natural pacing of conversation
- Background ambience — add subtle room sound for a more natural feel
- Recording & transcription — capture and transcribe calls live
Welcome message options
- Silent start — wait for the contact to speak first
- Dynamic — the AI opens based on the contact’s context
- Defined — use a fixed, scripted opening line
Routing & outbound
- Assign a dedicated inbound and outbound agent to any phone number
- Launch outbound calls manually from a contact record or via workflow automation
- Pass live contact data to the agent mid-call
- Check credits and call cost before every call
Call logs & analytics
- Full history: date, duration, cost, and call type
- Outcomes marked success or failure, with the disconnection reason
- Sentiment analysis on every call
- Improvement suggestions ranked High, Medium, or Low priority